Help Center
I need help with something regarding printable inserts
Please see our extensive Printable Guide page. There you'll find instructions, videos, troubleshooting, size guides, free testers, frequently asked questions, and everything else you might need regarding assistance with printables.
Can I resell or gift PPC products I'm no longer in need of?
Yes! You can resell or gift PHYSICAL items purchased directly from Peanuts Planner Co.. This does not apply to digital products, as they're not physically tangible items.
Why do you have two shops?
In addition to our website, which is good for newsletters, blogging, word of mouth, returning Peanut Pals, and extra content, we like to keep Etsy active so new people can to discover Peanuts Planner Co. too!
I used incorrect information (email, address) during checkout
Please contact us and let us know how we can help. If you used the wrong email for a digital order we can resend the files to your updated email address. If it's regarding a physical order that's already been shipped, we won't be able to update anything!
Can I get a coupon code for my followers?
Please see the Peanut Points referral program (button at the bottom left), you'll get your own link to give your friends and/or followers 10% off. When they make a purchase, 45 points will be added to your Peanut Points balance, that's $3 off for you!
Account Help
How do I change my account email address?
Please contact us and let us know how we can update it for you. Please let us know if you used the wrong email for a digital order so we can resend the files to your updated email address.
I tried to create an account but it says my email's already in use
The "already in use" error usually pops up when you've place an order with your email prior, but haven't yet created an account, so you're in our system but not with a registered customer account, OR you've created an account but never verified the email address.
Look back though your emails for the account invite email, and complete the registration process. After that, you'll be able to log in. If you've lost or deleted the invite email, contact us here and we'll resend an invite.
Peanut Points & Coupons
Where do I find my Peanut Points coupon codes?
After redeeming a coupon by spending your accumulated Peanut Points, it will instantly show you a code, you can copy the code to use at checkout now or find it at a later time when you're ready.
To find the code later, make sure you're logged in first, click the Peanut Points button so the rewards program window pops up. Within the popup you'll click on "Your rewards." From there you can see all the rewards you've redeemed by spending your accumulated Peanut Points. Click on the reward and it will show you the coupon code.
How do I sign up for Peanut Points rewards and referrals?
If you don't have a Peanut Points account, you'll need to create a shop account first. Once you create a shop account, click the Peanut Points button and follow the registration prompts. Once you've completely signed up, every time you log into your shop account, it will automatically sign you into your points account.
You will now accumulate points by signing up, following on Instagram, celebrating a birthday, and placing orders, 1PP for ever $1 spent! You can also share your referral link to save money when your friends shop through it.
How do I use Peanut Points?
Select the Peanut Points button to open the popup window. There you'll see how many points you have. Below all the rewards you're eligible for will be listed, click "Redeem" to spend your points and generate a coupon code. If you don't see an option to redeem, then you don't yet have enough points.
After redeeming, it will instantly show you a coupon code, you can use it now or later at checkout. If you decide to use the coupon(s) at a later time, you can find them by clicking "Your rewards". Click on the discount and it will show you a coupon code, from there you can copy and use checkout.
Please note: You can not collect Peanuts Points if you don't have an account, any orders placed prior to signing up for the program will not be included in your Peanut Points balance.
What can I use my Peanut Points rewards on?
Anything we sell in the shop!
Can I use Peanut Points coupons with other promos?
Because our Peanut Points are run by a third party app and has generated so many coupon codes, it's beyond our capacity to enable the option to stack codes.
Do you have any promo codes?
You can find promo codes floating around on our social media pages and through some of our planner friends. We occasionally run larger sales during holidays or special occasions, so keep an eye on our posts for updates.
Definitely sign up for Peanut Points! You be able to collect points for signing up, following on Instagram, having a birthday, and placing orders. The points build up to redeemable coupon codes.
How do I add a coupon to my cart?
You can add coupons after you press the checkout button on the cart page. From there you'll see the section "order summary," usually at the top on mobile, and already open on desktop, that has a text field for coupon codes.
Returns & Exchanges
Returns and exchanges on digital items
Due to the nature of the products being digital and not truly returnable, unless the files are faulty and/or with errors, refunds and exchanges can not be issued.
Buyers are responsible for making sure they purchase the correct items, pertaining to size, style, and quantity. Refunds and exchanges will not be issued under the circumstance(s) that the buyer purchased incorrect items, incorrect sizes and/or styles, or duplicates, unless due to an issue and/or error on the sellers end.
Printable inserts don't work for everyone, which is why we provide free testers here, so you can try before you buy. The printing instructions we provide are a general guide, not a guarantee. Peanuts Planner Co. is not responsible for printer issues. Refunds and exchanges will not be issued under the circumstance that the buyer is having printer issues, as it's not with in the sellers control.
Cancellations and making changes to digital orders
Cancelations and updates are not possible on digital items, due to delivery being automatic and immediate.
Returns and exchanges on physical products
If you receive any items that are faulty on our behalf, such as errors, damages, or manufacturing issues, please contact us within 14 days of receiving your package so we can start a refund or exchange in the form of a replacement, at no additional cost to you.
We do not accept the exchanging of one item for a different one. To speed up the return or replacement process, please include your order number, and photos of the defective items attached to your message. Once the 14-day contact period has passed, returns and replacements are no longer accepted.
Cancellations and making changes to physical orders
Cancellations: If you would like to cancel your order, please contact us within 3 hours of placing your order. Cancellations are not guaranteed, and not possible if your order has already been shipped.
Changing an order: After an order is placed, it can not be changed. If you would like to make any changes to your order, it would need to be canceled by contacting us within the 3-hour cancellation period. We will then refund your order where you could decide if you want to place a new one. Cancellations are not guaranteed, and not possible if your order has already been shipped.
Shipping
Notice
Regarding COVID-19
COVID-19 has largely impacted shipping times, shipping options and classes, as well as shipping costs, primarily on international orders. Please know, at this time, the shipping info below may be inaccurate, orders can be delayed or cancelled. If we run into any issues on our end we will always make sure to reach out to let you know. Thank you for your patience and understanding. This notice will remain until COVID-19 notices are removed from the US Postal Service website.
Regarding fees, customs duties, import tax, VAT
Buyers are responsible for any additional charges implemented by the destination country of your shipment.
What are your processing times on shipped orders?
Our current turnaround time before shipping orders is 7-10 business days. Orders are processed in the order they are received.
What shipping services do you offer?
At checkout, you'll see the shipping costs, shipping service, and estimated delivery times. Orders will most likely be shipped using the following services, click for more information on costs and delivery times according to the carrier:
First Class Package
Priority Mail
First Class Package International
Priority Mail International
Do you offer rush orders?
At this time, we are unable to provide rush orders. Our current turnaround time before shipping orders is 7-10 business days. Orders are processed in the order they are received.
I placed more than one order, can you combine the shipping?
At this time, we are unable to provide combined shipping.
How much is shipping?
At checkout, you'll see the shipping costs, along with the estimated delivery times, and shipping services.
Shipping costs are calculated by the United States Postal Service using the items size and weight, shop handling fees, locations to and from, and the USPS shipping service selected. Orders will most likely be shipped using the following services, click for more information on costs and delivery times:
First Class Package
Priority Mail
First Class Package International
Priority Mail International
How long will my shipping take?
Estimated shipping durations will be displayed at checkout, along with costs and shipping services. Delivery times are determined by USPS and not guaranteed. Orders will most likely be shipped using the following services, click for more information on costs and delivery times:
First Class Package
Priority Mail
First Class Package International
Priority Mail International
Will I receive a tracking number? How do I track my order?
Yes, once your order ships you'll receive an email with a tracking number and information on how to track it. USPS may take 24-48 hours to update your tracking.
Lost, stolen, or undeliverable packages
Unfortunately, once your package has been shipped and out of our care, lost or stolen packages are not within our control. You will need to get in touch with the carrier service to resolve these matters, unless the issue was due to our error.
If your order shows as undeliverable, it means USPS was not able to confirm your address.
If the package is returned to us due to an undeliverable address, we can cancel and refund the order (excluding shipping costs) OR you can purchase a new shipping label and have it resent. If the package does not make it back to us, you'll have to contact the carrier service on how to resolve matters on a missing parcel, you can then decide if you want to place another order.